Delta Air Lines CEO Ed Bastian sent out his latest ‘Letter from Ed’ on New Year’s Day, this time to employees instead of loyal customers to let workers know the carrier’s strategy for 2021.

“It’s an opportunity to chart the course for another year in which we will keep climbing on our journey to serve our customers, colleagues and communities while connecting the world around us,” Bastian wrote in a note to employees. “The beginning of 2021 is no different. Once again, we have ambitious goals for the next 12 months, and they are centered around our core values: taking care of our people and our customers. While I am optimistic this will be a year of recovery, the continued uncertainty of the pandemic means we’ll need to be nimble, ready to adjust our course and adapt to an ever-changing environment.”

Bastian said he believes the year will be broken into two segments over the next 12 months.

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